Fulfillment you don't have to think about.
We handle the receiving, prep, storage, packing and shipping, so you can focus on growing your brand. Reliable fulfillment, accurate inventory and real people you can actually reach.
Prefer to talk it through? Call (754) 298-5143 or email admin@yourpackpal.com
Five steps between your supplier and your customer's front door. Pal does the first four. You get on with the fifth.
These aren't marketing numbers — they're the operating targets our team works against every day, and the ones we report back to you on.
In plain English: you send us your stock, we keep it safe, and every time someone orders, we put it in a box and send it to them. Here's what that covers.
Every 3PL says they care. These are the six things we actually commit to on every account — specific enough that you can hold us to them, and the honest reason to pick us over the warehouse down the road.
We acknowledge messages within 1 business hour.
Damaged stock, inventory discrepancies, shipping delays or other issues? We'll contact you proactively and tell you exactly what we're doing about it.
Orders placed before our daily cut-off are shipped the same business day.
We use checks and scanning to target 99.9%+ order accuracy. If we make a fulfillment mistake, we make it right at our cost.
You'll always know what you're paying for and why.
We're hands-on, giving every brand white-glove treatment, personal attention and direct access to the people handling their inventory.
We're a good fit for founder-led brands that have outgrown the spare room but aren't big enough to be a rounding error at a giant 3PL. If your category is below, we've handled its quirks before.
Fragile glass, leak-prone formulas, batch and expiry tracking, and unboxing that has to look the part.
Lot codes, expiry dating, FIFO picking and subscription runs that go out on the same day every month.
High SKU counts across size and colour, poly-bagged presentation, and a returns rate that needs managing properly.
Bulky and awkward items where dim weight, protective packing and freight class actually move your margin.
Mixed heavy and light SKUs, bundle builds, and repeat orders that reward tight shipping costs.
Month-specific kitting built ahead of the send window so the whole run ships in one clean batch.
Shopify, Amazon, Walmart, eBay, Etsy, TikTok Shop — one channel or all of them, out of one pool of stock.
First wholesale PO, first routing guide, first chargeback threat — we've been through that transition before.
Handing your inventory to someone you've never met is a big ask. So don't. Come to the warehouse, meet the people who'll actually be picking your orders, and see how your product will be handled before you sign anything.
Tours run by appointment only.
Sell on one channel or ten — orders flow in automatically, tracking flows back out, and stock stays accurate everywhere. Don't see your platform? We'll connect it through our API.
If yours isn't here, call us.
You might be ready if you're asking yourself…
We count it, check it for damage and put it away. Your store is already connected by then, so from that point orders come straight to us and we handle the rest.
Orders placed before our daily cut-off go out the same business day. Anything after that goes the next morning. That holds through peak season too — we add hands rather than letting lead times slip.
Yes. Amazon barcodes on every unit, bags with the safety warning where needed, multi-packs made up, best-before dates added, and boxes and pallets labelled their way. We book the delivery in for you, and everything gets a second check before it's sealed.
No, but volume does earn better rates. Bigger accounts get perks we can't offer at the very smallest tier.
Not at all. We'd rather grow alongside a good business than only show up once you're huge. If we're not the right fit for where you are today, we'll tell you that on the first call.
You talk to us. If the mistake was ours we reship at our cost. Then we fix the process so it doesn't happen twice.
Everything is scanned in and scanned out, so there's a record behind every number you see. Deliveries are counted and checked on arrival, we recount shelves through the year, and a wrong item physically can't get past the packing bench.
Tell us what you sell and how much of it moves. We'll come back with a quote and an open invitation to come and see the place for yourself.